In a complex and dynamic e-commerce environment, it is crucial to have systems that are flexible and scalable. Traditional ERP systems often cannot (anymore) meet the ever-increasing demands of modern e-commerce, leading to inefficiencies and possible limitations.
Here we like to give some reasons already to consider replatformingto an OMS:
Excellent performance
An OMS is designed to deliver high performance even in the most demanding environments. These systems are optimised to process large amounts of data and handle many simultaneous calls. This means that the performanceis significantly higher, allowing your business to operate more efficiently and improving customer satisfaction.
Customised features and flexibility
In addition, an OMS is equipped with features specifically tailored to the requirements of order management processes. This includes a wide range of out-of-the-box functionalities that are immediately usable, as well as the ability to further configure them based on your company's unique needs and requirements. This ensures that you have a system that perfectly fits your operational processes and can grow with your business.
Integrated channels
An Order Management System (OMS) allows you to seamlessly integrate and manage all your sales channels from a single platform. Whether you sell through an online shop, marketplaces like Amazon and eBay, or physical shops, an OMS ensures a streamlined and consistent customer experience. This integration makes it easier to manage inventory levels, track orders and optimise customer service, no matter where the sale takes place. This allows you to respond quickly to changes in the market and customer demand, leading to more efficient order processing and higher customer satisfaction.
Centralised data
One of the biggest advantages of an OMS is the ability to centralise all data. Keeping all data on orders, customers, stock and shipping in one place gives you a complete overview of your business operations. This not only makes it easier to make decisions based on real-time information, but also helps reduce errors that can arise from data inconsistency between different systems. Centralised data providesbetter reporting, greater insight into your performance and the ability to react quickly to changes in your business environment.
Improved Customer Satisfaction
The platform also further enhances customer satisfaction by optimising various business aspects. It speeds up order processing and improves inventory management, so customers always know what is available and when their products will arrive, preventing disappointment. An OMS provides your customer service team with access to full order histories, real-time stock statusesand customer profiles, allowing them to respond quickly and efficiently to queries and problems. Thanks to track & trace functionality, customers can track their orders in real time, increasing confidence in your service. An OMS also simplifies the returns process through automated return authorisation and processing, ensuring quick turnaround. Refunds are processed accurately and quickly, which reassures customers. By optimising all these aspects, an OMS ensures a seamless and enjoyable customer experience, leads to higher customer satisfaction, more repeat purchases and positive word-of-mouth, and contributes to the growth and success of your business.
Cost saving
An OMS can reduce operational costs by automating processes and increasing efficiency, leading to better margins and profitability!
